The retail business world is a constantly changing world, and keeping up with customers’ expectations in a market full of customers that want different things at different times can be daunting. Although it is hard to make a sweeping generalization about what all customers want, where customer service is concerned, it is, however, wise to note that there are some commonalities we can look at in setting the bar. Listed below are 6 suggested focus areas for delivering what a customer wants: Read More
Introduction
An effective cash flow system is essential to keeping a smooth business operation. It is what keeps every company going. Proper management of a cash flow enables you to pay staff, keep the lights on and gives you the means to provide great business deals for your customers. This, therefore, stresses the need for your business to have just enough cash flowing through every day. Read More
The number of coronavirus cases diagnosed worldwide is rising daily, with over 400,000 confirmed cases and over 22,000 deaths on all five continents since the outbreak of COVID-19. With many countries on lockdown, the impact on workers and on businesses that rely on consumer-facing services/products is already quite profound. Most experts forecast indicate that consumer-facing businesses i.e. retailers, restaurant chains, luxury-goods companies, cinemas and more, will be among the hardest-hit by the ongoing coronavirus outbreak. The retail world is increasingly closing for business. For those still open, unexpected challenges such as canceled events, manufacturing delays, broken supply chains, and much more keep popping up. In this article, we would look at how retail businesses can course through the crisis. Read More
Keeping customers engaged in this competitive world is a very challenging task, in a world where competitors are a doorstep away, one can’t help but see Loyalty programs as the new form of marketing, setting up a loyalty program for business growth means understanding essential elements to help support your success. Read More
While In our previous article, we talked about the ways customer reviews can help boost sales. It is a fact that buyers’ decisions are heavily influenced by customer reviews. In this article, we would cover tips on how to get customers reviews and ways to turn customers’ feedback into a goldmine. Read More